Policies and Procedures
Medications​:
Electronic prescriptions are sent directly to your pharmacy within your state of residence. Prescriptions are not mailed. You will receive enough medication refills until the next scheduled follow-up appointment, therefore, sending a message about refills is generally not necessary. However, occasionally refills do not always get sent to pharmacies as planned. In this case, Please place your refill request through the patient portal. If you miss an appointment that was meant to discuss your progress and refills, a 7- day refill will be sent, allowing you time to schedule an appointment. Changes are not made to your medication(s) without an appointment.
Policies:
Office Hours
Monday – Friday 9 AM – 3 PM CST (Evening and weekend appointments available.) Via
telepsychiatry
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Communication
Often, because we are assisting other clients, we are not immediately available by telephone. At
these times, you may leave a message and your call will be returned within 1-2 business days.
You may also communicate via the patient portal.
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If you are experiencing an emergency, having suicidal or homicidal thoughts or feel unsafe, call 911, go
to your local emergency room, or call your local Crisis Hotline. If you are experiencing what you believe
is a negative reaction to your medication, please call 911 or go to your nearest emergency room for
evaluation.
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Payments:
Currently only accepting Cash Payments:
Can be paid via: Stripe, Pay Pal. You may also use Visa, and Mastercard We do not accept
mailed payments.
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At the conclusion of the visit, you will be sent a visit summary that includes billed charges. You
can send this superbill to your insurance company for possible reimbursement. The amount
will be determined by your insurance carrier, and they can walk you through their required steps.
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Visit Fees
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ï‚· Initial evaluation $ 200
ï‚· Follow up visit $ 90
All fees should be paid in advance, through our EHR website. If payment has not been made at least
24 hours before your appointment, it’s equivalent to a nonconfirmed appointment, and your
appointment will be canceled.
Appointments
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All appointments are conducted utilizing a secure video platform (requiring access to a webcam.
Currently serving clients residing in the following states, only:
​TX
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When it's time to attend your appointment, simply check-in using the link on the top right
corner of this page. You will then be taken to the HIPAA compliant site for our video
appointment. (It is encouraged that you check in early to give yourself plenty of time to test your
video and audio connection, and to avoid needing to reschedule.)
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Missed or Canceled Appointments
Appointment reminders are sent via email. Cancellations must be made at least 24 hours prior to
the scheduled appointment, and can be done several ways (self-cancel via patient portal, send
message requesting cancellation through the patient portal, or voice mail message to cancel).
Because payment is expected in advance, if you cancel at least 24 hours prior to your
appointment, you will get a full refund. If you cancel within 24 hours of your appointment, you
will not be refunded fees paid.
Examples:
ï‚· If your appointment is Wednesday at 10am, you must cancel before 10 am Tuesday.
ï‚· If your appointment is Monday at 2 pm, you must cancel before 2 pm Sunday.
We understand things happen and you may miss your appointment for reasons that are out of
your control, so we will issue a refund. If there are 3 cancellations within 24 hours, you will be
discharged from the practice.
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Late Policy
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If you are more than 10 minutes late, your appointment will be canceled and you will not receive
a refund. With an online platform that takes away the stress of weather conditions, traffic and
trying to find parking, it is very convenient for you to attend; your appointments on time.​
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Administrative Policies
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ï‚· We do not get involved with legal testimony, and ask that you employ independent
forensic psychiatric or psychological services should this type of evaluation or
testimony be required.